Politique d'expédition
Thank you for choosing Serendipity Diamonds for your jewellery purchase. We aim to ensure your items are delivered to you promptly and securely. Please review the following shipping policy:
UK Shipping Methods: We offer the following shipping methods for all orders:
- Standard Shipping: UK Orders will be shipped via Royal Mail Special Delivery and typically arrive within 1 business day, fully insured and sent in discreet packaging.
International Shipping Methods: We offer the following shipping methods for all orders:
- International Tracked and Signed: Orders to Europe are sent via International Tracked & Signed delivery. Typically deliveries take approximately 3 days to 1 week.
- Outside Europe / International. Fine jewellery (diamond set, Platinum, etc.) We send by FEDEX International priority delivery calculated with tax at checkout. Deliveries typically take between 2 days to 1 week depending on the destination.
Shipping Costs: Shipping costs vary depending on the shipping method selected, the destination, and the value of your order. Shipping costs will be calculated at checkout.
International Shipping: We offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Unless shown, tax and duty will be the responsibility of the recipient with prices excluding tax and duty unless otherwise shown.
Order Processing: Orders are typically processed and shipped within 1-2 business days from the date of purchase or completion. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with delivery. We are not responsible for lost or delayed shipments due to incorrect addresses provided by customers.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery. You can also track your order by logging into your Serendipity Diamonds account.
Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer service team, and we will assist you in resolving the issue as quickly as possible.
Contact Us: If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer service team at info@serendipitydiamonds.com +44(1) 983 567 283 Customer Service Phone Number.
Thank you for shopping with Serendipity Diamonds. We appreciate your business.
Sincerely,
Serendipity Diamonds