Terms of Service

Welcome to Serendipity Jewellery - Isle of Wight! We are delighted to provide you with our terms of service, which outline the rules and guidelines for using our website and purchasing our exquisite jewellery pieces. By accessing and using our website, you agree to comply with these terms and conditions. Please read them carefully.

1. Intellectual Property

All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Serendipity Jewellery - Isle of Wight. You may not use, reproduce, or distribute any of our content without our prior written consent.

2. Product Information

We strive to provide accurate and up-to-date information about our jewellery pieces, including descriptions, prices, and availability. However, we cannot guarantee that all information is completely error-free. In the event of any inaccuracies, we reserve the right to correct them and update the information on our website without prior notice.

3. Ordering and Payment

When placing an order through our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion. In the event of cancellation, we will notify you and provide a refund if applicable.

All payments made on our website are processed securely through trusted payment gateways. We do not store or have access to your payment card details. By making a purchase, you agree to comply with the terms and conditions of the respective payment gateway.

4. Shipping and Delivery

We offer shipping to select locations. The shipping options, costs, and estimated delivery times are provided during the checkout process. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Once your order has been shipped, we will provide you with a tracking number, if available, to track the progress of your delivery. We are not responsible for any delays or issues that may arise during the shipping process, as it is handled by third-party courier services.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please refer to our dedicated Returns and Exchanges page for detailed information on how to initiate a return or exchange.

6. Privacy and Data Protection

We take your privacy and the protection of your personal information seriously. We collect and process your data in accordance with our Privacy Policy, which outlines how we handle and safeguard your information. By using our website, you consent to the collection and processing of your data as described in our Privacy Policy.

7. Limitation of Liability

In no event shall Serendipity Jewellery - Isle of Wight be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the purchase of our jewellery pieces. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

8. Governing Law and Jurisdiction

These terms of service shall be governed by and construed in accordance with the laws of the Isle of Wight, United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Isle of Wight.

Thank you for taking the time to read our terms of service. If you have any questions or concerns, please don't hesitate to contact us.